SLA (service Level Agreement)

Communications Regulatory Commission on Session 177 Dated 1/4/2011, reviews and approves proposed reforms of Resolution No. 90 dated 1/8/2011 to service Level Agreement( SLA ) regulations, and the criteria of service Level Agreement (SLA) In the form of Resolution NO.2, Session 177, dated 3/11/2013 replaced with the Resolution NO.90. According to paragraph 9 of Article 6 of association of the Radio and Telecommunications Regulatory Authority and to clarify the quality of service against its cost and to respect the rights of customers, the terms and conditions of Data Communications Service Level

Agreements at Meeting No. 90 dated 1/8/2010 of the Communications Regulatory Commission was reviewed and approved. Approved rules in this resolution shall be executed from the date of approval.